Japan Airlines, JL series flights at Kuala Lumpur International Airport (KLIA)

Japan Airlines (JAL) is Japan's flag carrier and one of the country's leading full-service airlines. Headquartered in Shinagawa, Tokyo, JAL operates an extensive domestic and international network from its main hubs at Tokyo Haneda Airport and Narita International Airport, connecting destinations across Asia, Europe, North America and Oceania.

Japan Airlines
Japan Airlines (JL/JAL) (Photo by: Japan Airlines Official FB)

Japan Airlines operates daily nonstop flights between Kuala Lumpur International Airport (KLIA) and Tokyo Narita International Airport using the Boeing 787 Dreamliner. Through its Tokyo hubs, passengers can connect seamlessly to cities throughout Japan and JAL's global network.

The direct flight between Kuala Lumpur and Tokyo Narita takes approximately 7 hours and 15 minutes. Daily services provide convenient travel options for both business and leisure passengers between Malaysia and Japan.

Japan Airlines Kuala Lumpur Contact Information (GSA)

Reservations and Information

Tel: 1800-815-609 (Japanese) / 03 4065 7112 (English / Mandarin)

Office Hours

Daily: 8:00 am - 6:00 pm


JAL Mileage Bank

A-35-2, Level 35, Tower A
Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Bangsar
Kuala Lumpur
Malaysia

Fax: 852-2521-0111

Queries managed by Japan Airlines Kuala Lumpur Office (GSA) including:

  • Air Ticket Booking
  • Air Ticket Cancellation
  • Air Ticket Rescheduling
  • Online Check-in
  • Airport Desk Check-in
  • Self Service Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • In-Flight Duty Free
  • Airport Facilities
  • Delayed Flights
  • Lounge Service
  • Reward Program
  • Visa Information
  • Animals and Pets
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries
  • Frequent Flyer Program
  • Visa on Arrival
  • Transit Information
  • Receipts and Refunds
  • Trip Insurance

Check-in

Check-in Information

Japan Airlines offers several check-in options for its passengers at KLIA. Read More...




Japan Airlines Baggage Allowance

Baggage Policy

As for baggage policy, the amount you're allowed to bring depends on your travel class, route, and frequent flyer status. Read More...


Japan Airlines Lost and Found

Lost and Found

If you have misplaced an item during your Japan Airlines flight or within KLIA, the appropriate reporting procedure. Read More...




Japan Airlines HQ
Japan Airlines HQ in Tokyo (Photo by: Kajima)

If you cannot find the answer from a local agent, please get in touch with Japan Airlines Customer Service Hotline in Japan as below:

Head Office (HQ) Tel Number Office Hours
Japan Airlines Co., Ltd.
Nomura Real Estate Building
2-4-11 Higashi-Shinagawa
Shinagawa-ku, Tokyo 140-8637
Japan		 0570-025-121 (Local)
+81 3-6733-3062 (International)		 Daily: 8:00 am - 7:00 pm

Japan Airlines Head Office Location Map




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