Japan Airlines Lost and Found at Kuala Lumpur International Airport (KLIA)

If you have misplaced an item during your Japan Airlines flight or within Kuala Lumpur International Airport (KLIA), the appropriate reporting procedure depends on where the item was lost. Follow the sections below to report and recover your belongings.

Japan Airlines Lost and Found at KLIA

Items Left on Board the Aircraft

Items left onboard Japan Airlines aircraft should be reported to the Japan Airlines ground handling team at Kuala Lumpur International Airport (KLIA). Passengers should provide their flight number, travel date, seat number and a detailed description of the missing item to support the identification and recovery process.

Items Lost at the Airport

Items misplaced within public areas of Kuala Lumpur International Airport, including check-in counters, security screening areas, immigration zones, departure halls and arrival areas, are handled by the KLIA Lost and Found Office. Passengers should contact the airport’s lost property service for items not found onboard the aircraft.

Baggage-Related Lost Property

Passengers who do not receive their checked baggage upon arrival must report the missing baggage immediately at the baggage services counter located in the arrival hall before leaving the airport. A baggage irregularity report will be created to begin the baggage tracing process.

Reporting a Lost Item

For items left onboard a Japan Airlines flight, passengers should provide relevant flight details, including flight number, travel date, seat number and a description of the missing item. For delayed or missing checked baggage, passengers should present their baggage tag and travel documents when submitting a report.

Recovery and Collection

When a lost item is found, collection arrangements will be provided by the relevant handling team or airport authority. Passengers collecting items at KLIA may be required to present identification and travel details. An authorised representative may collect the item on behalf of the passenger with appropriate written authorisation.

Passenger Advice

Passengers should report missing checked baggage before leaving the arrival area at KLIA. Early reporting allows the baggage tracing process to begin promptly and helps facilitate the recovery of delayed or misplaced baggage.

Shall you need further information, it's best to check Japan Airlines's official website or contact their customer service team.