Air India Lost and Found at Kuala Lumpur International Airport (KLIA)

If you have misplaced an item during your Air India flight or within Kuala Lumpur International Airport (KLIA), the appropriate reporting procedure depends on where the item was lost. Follow the sections below to report and recover your belongings.

Air India Lost and Found at KLIA

Items Left on Board the Aircraft

Items left onboard Air India aircraft should be reported to Air India or its ground handling representative at Kuala Lumpur International Airport (KLIA).

Passengers should provide their flight number, travel date, seat number, and a description of the missing item to assist with recovery.

Items Lost at the Airport

Items lost within Kuala Lumpur International Airport, including check-in areas, departure halls, and arrival areas, should be reported to KLIA’s Lost and Found Office.

Passengers should provide the location, date, time, and description of the lost item when submitting a report.

Baggage-Related Lost Property

Passengers who do not receive their checked baggage upon arrival must report the missing baggage at the Air India baggage service counter before leaving the arrivals area.

A Property Irregularity Report (PIR) will be completed to begin the baggage tracing process. Passengers should retain their baggage claim tag for reference.

Recovery and Collection

Recovered items may be collected from the designated collection point at KLIA. Collection by an authorised representative may require valid identification and supporting documents.

Passenger Advice

Passengers should report lost items and missing baggage as soon as possible to allow the relevant team to begin the recovery or tracing process.

Shall you need further information, it's best to check Air India's official website or contact their customer service team.