IndiGo Lost and Found at Kuala Lumpur International Airport (KLIA)

If you have misplaced an item during your IndiGo flight or within Kuala Lumpur International Airport (KLIA), the appropriate reporting procedure depends on where the item was lost. Follow the sections below to report and recover your belongings.

IndiGo Lost and Found at KLIA

Items Left on Board the Aircraft

Personal belongings left inside an IndiGo aircraft are handled by the airline together with its appointed ground handling agent at Kuala Lumpur International Airport (KLIA). Passengers should submit a report as soon as the loss is discovered and include their flight details together with a description of the missing item to support the search process.

Items Lost at the Airport

Property misplaced within the passenger terminals at KLIA, including the departure and arrival areas, security screening checkpoints and other public facilities, falls under the responsibility of the airport's Lost and Found Office. Enquiries relating to items lost inside the terminal should be directed to the airport rather than the airline.

Missing Checked Baggage

Passengers whose checked baggage does not arrive on the baggage carousel should visit the airline's Baggage Services counter in the arrivals hall before leaving the airport. A Property Irregularity Report (PIR) is created to register the case and begin baggage tracing.

Filing a Lost Property Report

A report should include the passenger's name, flight number, date of travel and a detailed description of the missing property. For baggage-related cases, the baggage claim tag and boarding pass may be requested to verify ownership and support the tracing process.

Collection of Recovered Items

Once the missing property has been located, collection arrangements will be provided by the airline or the relevant airport office. Identification is required when collecting recovered items, and an authorised representative may collect them on the passenger's behalf with written authorisation.

Important Information

Passengers should report delayed or missing checked baggage before exiting the arrivals area at KLIA. Cases are registered and traced only after a Property Irregularity Report (PIR) has been completed.

Shall you need further information, it's best to check IndiGo's official website or contact their customer service team.