All Nippon Airways Lost and Found at Kuala Lumpur International Airport (KLIA)

If you have misplaced an item during your All Nippon Airways flight or within Kuala Lumpur International Airport (KLIA), the appropriate reporting procedure depends on where the item was lost. Follow the sections below to report and recover your belongings.

All Nippon Airways Lost and Found at KLIA

Items Left on Board the Aircraft

Items left onboard All Nippon Airways (ANA) aircraft arriving at Kuala Lumpur International Airport (KLIA) should be reported to ANA or its appointed ground handling team at the airport. Passengers should provide their flight number, travel date, seat number, and a detailed description of the missing item to support identification and recovery.

Items Lost at the Airport

Items misplaced in public areas of Kuala Lumpur International Airport, including check-in areas, security screening zones, immigration areas, departure halls, and arrival areas, are handled by KLIA’s Lost and Found service. Passengers should report the missing item with relevant details, such as the location, time, and description of the item.

Baggage-Related Lost Property

Passengers who do not receive their checked baggage upon arrival must report the issue immediately at the baggage service counter in the arrivals area before leaving the airport. A Property Irregularity Report (PIR) will be created to begin the baggage tracing process.

Reporting a Lost Item

When reporting a lost item from an ANA flight, passengers should provide their flight number, travel date, seat number, and a clear description of the item. For delayed or missing checked baggage, passengers must provide their baggage tag receipt and travel details to assist with the tracing process.

Recovery and Collection

If a lost item is found, passengers may collect it from the designated KLIA collection point or arrange an authorized representative to collect it on their behalf, subject to identification and verification requirements.

Passenger Advice

Passengers should report missing checked baggage before leaving the arrivals area, as baggage tracing can only begin after the required report has been submitted. Keeping baggage tags, boarding passes, and travel documents available will help facilitate the recovery process.

Shall you need further information, it's best to check All Nippon Airways's official website or contact their customer service team.