AirAsia X, D7 series flights at Kuala Lumpur International Airport (KLIA)

Established in 2007, it is the long-haul, low-cost affiliate carrier of the AirAsia Group and currently flies to destinations in the Asia Pacific region. Operates from its hub in Kuala Lumpur.

AirAsia X
AirAsia (AK/AXM)

The airline currently serves 18 destinations across Asia (Sapporo, Tokyo, Osaka, Seoul, Busan, Taipei, Xian, Beijing, Hangzhou, Chengdu, Shanghai, Colombo and Kathmandu), the airline also serves Australia (Sydney, Melbourne, Perth, and Gold Coast) and the Middle East (Jeddah). All its Kuala Lumpur departures and arrivals operate through KLIA Terminal 2 (klia2).

AirAsia X operates a core fleet of 26 A330-300s, each with a seat configuration of 12 Premium Flatbeds and 365 Economy seats. It has three additional aircraft for non-scheduled lease and charter operations. The airline has carried over 10 million guests since it commenced long-haul service in 2007.

AirAsia X Contact Information

Tel: +603 8660 4600

Office Hours

Monday - Friday : 09:00~18:00 (Office)

Weekend and Public Holiday : Closed
 

Queries managed by AirAsia X Office including:

  • Air Ticket Booking
  • Air Ticket Cancellation
  • Air Ticket Rescheduling
  • Online Check-in
  • Airport Desk Check-in
  • Self Service Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • In-Flight Duty Free
  • Airport Facilities
  • Delayed Flights
  • Lounge Service
  • Reward Program
  • Visa Information
  • Animals and Pets
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries
  • Frequent Flyer Program
  • Visa on Arrival
  • Transit Information
  • Receipts and Refunds
  • Trip Insurance
AirAsia HQ
AirAsia HQ in Kuala Lumpur (Photo by: AirAsia Newsroom)

If you cannot find the answer from a local agent, please get in touch with AirAsia X Premium Line at 1600 85 8888. (Available from Malaysian telco – Telekom, Celcom, Maxis & DiGi, Charge: RM 1.95 per minute). This hotline is dedicated to serve AirAsia X guests on flights with the airline code D7.

Head Office (HQ) Tel Number Office Hours
AirAsia RedQ
Jalan Pekeliling 5
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
 Selangor, Malaysia		 +603 8660 4600 Monday - Friday : 09:00~18:00 (Office)
Closed on Weekend & Public Holidays


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