Air Mauritius Lost and Found at Kuala Lumpur International Airport (KLIA)

If you have misplaced an item during your Air Mauritius flight or within Kuala Lumpur International Airport (KLIA), the appropriate reporting procedure depends on where the item was lost. Follow the sections below to report and recover your belongings.

Air Mauritius Lost and Found at KLIA

Items Left on Board the Aircraft

Items left onboard an Air Mauritius aircraft should be reported to Air Mauritius or the airline’s appointed ground handling team at Kuala Lumpur International Airport (KLIA). Passengers should provide their flight number, travel date, seat number, and a detailed description of the missing item to support the identification and recovery process.

Items Lost at the Airport

Items misplaced within Kuala Lumpur International Airport (KLIA), including check-in areas, security screening zones, immigration areas, boarding gates, and arrival halls, are handled by the relevant KLIA Lost and Found services. Passengers should report the missing item with details such as the location, time, and description of the item.

Baggage-Related Lost Property

Passengers who do not receive their checked baggage upon arrival must report the issue immediately at the baggage services or lost baggage counter before leaving the arrivals area. A baggage irregularity report will be created to begin the tracing process.

Reporting a Lost Item

When reporting a lost item related to an Air Mauritius flight, passengers should provide their flight number, travel date, seat number, baggage tag details (if applicable), and a complete description of the missing item. For delayed or missing checked baggage, passengers should retain their baggage receipt and travel documents for verification.

Recovery and Collection

Once a lost item is located, collection arrangements will be provided by the responsible airline or airport handling team. Passengers may be required to present identification and travel documents when collecting recovered items. Authorised representatives may collect items on behalf of passengers with the required written authorisation and identification documents.

Passenger Advice

Passengers should report lost or missing baggage before leaving the arrivals area at Kuala Lumpur International Airport (KLIA), as baggage tracing and follow-up actions require an official report to be submitted. Keeping baggage tags and travel documents available will assist with the recovery process.

Shall you need further information, it's best to check Air Mauritius's official website or contact their customer service team.