Air India Express Lost and Found at Kuala Lumpur International Airport (KLIA)

If you have misplaced an item during your Air India Express flight or within Kuala Lumpur International Airport (KLIA), the appropriate reporting procedure depends on where the item was lost. Follow the sections below to report and recover your belongings.

Air India Express Lost and Found at KLIA

Items Left on Board the Aircraft

Passengers who leave personal belongings onboard an Air India Express flight should contact the airline’s ground handling team at Kuala Lumpur International Airport (KLIA). Details including flight number, date of travel, seat number and item description are required to assist with the search process.

Items Lost at Kuala Lumpur International Airport (KLIA)

Personal items misplaced within KLIA facilities, such as check-in areas, security checkpoints, departure areas or arrival halls, are managed through KLIA’s Lost and Found Office.

Passengers should provide relevant travel details and a description of the lost item when submitting a report.

Missing Checked Baggage

Passengers arriving at KLIA without their checked baggage should proceed to the baggage services counter before exiting the arrival area.

A baggage irregularity report will be recorded to start the tracing process. Passengers should provide their baggage tag, flight information and contact details for follow-up communication.

Reporting a Lost Item

To report a missing item related to an Air India Express journey, passengers should provide sufficient details to identify the item, including flight information, travel date, seat number and a clear description.

For baggage-related cases, the baggage tag number and travel documents are required for verification.

Collection of Recovered Items

Recovered items may be collected after ownership verification at the designated collection location.

Passengers who are unable to collect the item personally may appoint an authorised representative with written permission and identification documents.

Passenger Advice

Passengers should report lost items or missing baggage as soon as possible after arrival at KLIA to allow the airline or airport team to begin the recovery or tracing process.

Shall you need further information, it's best to check Air India Express's official website or contact their customer service team.