Air France Lost and Found at Kuala Lumpur International Airport (KLIA)

If you have misplaced an item during your Air France flight or within Kuala Lumpur International Airport (KLIA), the appropriate reporting procedure depends on where the item was lost. Follow the sections below to report and recover your belongings.

Air France Lost and Found at KLIA

Items Left on Board the Aircraft

Passengers who leave personal belongings onboard an Air France aircraft should contact Air France or the appointed ground handling representative at KLIA. To assist with recovery, passengers should provide their flight number, travel date, seat number, contact details, and a clear description of the missing item.

Items Lost at the Airport

For items misplaced within Kuala Lumpur International Airport, including check-in areas, security screening areas, immigration zones, departure areas, and arrival halls, passengers should contact the KLIA Lost and Found Office for assistance.

Baggage-Related Lost Property

Passengers whose checked baggage does not arrive at KLIA must report the issue at the baggage service counter before leaving the arrival area. Air France or its handling representative will create a Property Irregularity Report (PIR) and begin the baggage tracing process.

Reporting a Lost Item

When submitting a lost item report, passengers should provide relevant travel information, including flight details, baggage tag number (for checked baggage), seat number (for onboard items), and a detailed description of the missing property.

Recovery and Collection

Once an item is recovered, passengers will receive instructions regarding collection arrangements. Items may be collected personally or by an authorised representative with the required identification and authorization documents.

Passenger Advice

Passengers should report lost items as soon as possible after discovering the loss. For missing checked baggage, reporting before leaving KLIA’s arrival area allows the baggage tracing process to start without delay.

Shall you need further information, it's best to check Air France's official website or contact their customer service team.