Air China Lost and Found at Kuala Lumpur International Airport (KLIA)

If you have misplaced an item during your Air China flight or within Kuala Lumpur International Airport (KLIA), the appropriate reporting procedure depends on where the item was lost. Follow the sections below to report and recover your belongings.

Air China Lost and Found at KLIA

Lost Items on Air China Flights

Items left onboard Air China aircraft at Kuala Lumpur International Airport (KLIA) should be reported to Air China or its appointed ground handling representative.

Passengers should provide the following information when making a report:

• Flight number.
• Travel date.
• Seat number.
• Description of the lost item.

Lost Items Within KLIA

Items misplaced inside Kuala Lumpur International Airport, including check-in areas, departure areas, arrival halls and other public facilities, should be reported to the KLIA Lost and Found service.

Passengers should provide the item description, location of loss and approximate time when reporting a lost item.

Missing Checked Baggage

Passengers who do not receive their checked baggage after arrival must report the issue at the airline baggage service counter before leaving the baggage reclaim area.

A Property Irregularity Report (PIR) will be completed to start the baggage tracing process. Passengers should provide their baggage tag and flight details for verification.

Lost Item Collection

When a lost item is recovered, collection instructions will be provided by Air China, its ground handling representative or the relevant KLIA Lost and Found service.

Identification may be required when collecting recovered items. Collection by another person may require written authorization.

Passenger Reminder

Passengers should report missing checked baggage immediately upon arrival and keep their baggage tag until the case has been resolved.

Shall you need further information, it's best to check Air China's official website or contact their customer service team.